var quiz = {
	questions : [
		{
			text : 'According to some analysts, what is the first step in determining a plan for an <a href="http://searchcio-midmarket.techtarget.com/tip/0,289483,sid183_gci1347701,00.html">ITSM implementation</a>?',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'Identify the problem you are trying to solve.',
				'Discuss implementation options with consultants.',
				'Research vendors.'
			],
			answer : 0,
			score : 1,
			expandedAnswer : 'While it\'s important to research ITSM tool vendors and discuss implementation options, to ensure you are going down the right path, you must define the problem first. That might be the need to improve IT performance, the need to educate users in what services you can provide, or the need to increase efficiency and process.',
			moreInfo : ''
		},
		{
			text : 'For the first time in _______, the U.K.\'s Office of Government Commerce has officially <a href="http://searchcio-midmarket.techtarget.com/news/article/0,289142,sid183_gci1349709,00.html">endorsed a compliance framework</a> to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). ',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'Five years',
				'10 years',
				'20 years'
			],
			answer : 2,
			score : 1,
			expandedAnswer : 'The move seeks to create a formal, recognized ITIL tools standard to make technology investments easier.',
			moreInfo : ''
		},
		{
			text : '<a href="http://searchcio-midmarket.techtarget.com/tip/0,289483,sid183_gci1347701,00.html">Implementing ITSM</a> on a limited budget can be done, especially if CIOs look to be lean in which areas?',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'Publications, training and consulting.',
				'Training, consulting and vendor relations.',
				'Publications, certifications and training.'
			],
			answer : 0,
			score : 1,
			expandedAnswer : 'One analyst recommends investigating each area and finding ways to minimize costs. For example, rather than buying the complete ITIL version 3 book set, look at smaller publications that will provide more prescriptive advice, like inexpensive posters and other job aids.',
			moreInfo : ''
		},
		{
			text : 'What are two areas of IT that tend to get <a href="http://searchcio.techtarget.com/news/article/0,289142,sid182_gci1340706,00.html">short shrift during lean times</a>?',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'certification and training',
				'process improvement and training',
				'training and software implementations'
			],
			answer : 1,
			score : 1,
			expandedAnswer : 'Process improvement should be on the top of the CIO agenda, according to one Forrester Research Inc. analyst. The responsibility for improving processes should not fall to one person, though; it should be shouldered by a team of well-trained developers.',
			moreInfo : ''
		},
		{
			text : 'After implementing a <a href="http://searchcio-midmarket.techtarget.com/news/article/0,289142,sid183_gci1348970,00.html">SaaS service desk application</a>, one company realized an ROI of ______ in the first year.',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'90%',
				'100%',
				'110%'
			],
			answer : 2,
			score : 1,
			expandedAnswer : 'The company determined ROI by calculating IT salaries, time spent and time saved with the new application. ',
			moreInfo : ''
		},
		{
			text : 'If your ITSM implementation objective is <a href="http://searchcio-midmarket.techtarget.com/tip/0,289483,sid183_gci1347701,00.html">cost reduction</a>, look at _________ over tools and technology.',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'processes',
				'written materials',
				'staff certifications'
			],
			answer : 0,
			score : 1,
			expandedAnswer : 'ITSM implementations do not require a huge investment in time or resources if you pick and choose which aspects will bring about the most efficient return without overextending lean resources. But without processes already in place, tools are almost useless. ',
			moreInfo : ''
		},
		{
			text : 'What is <a href="http://searchcio.techtarget.com/news/article/0,289142,sid182_gci1304412,00.html">one mistake IT organizations make</a> during the first year of an ITIL implementation?',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'Creating a formal business plan.',
				'Not believing top-down commitment is necessary.',
				'Treating ITIL as a strategic project.'
			],
			answer : 1,
			score : 1,
			expandedAnswer : 'You need an executive sponsor for ITIL, especially when you need more time, money or resources',
			moreInfo : ''
		},
		{
			text : 'What are the benefits of certified <a href="http://searchcio-midmarket.techtarget.com/news/article/0,289142,sid183_gci1349709,00.html">ITSM solutions and ITIL tools</a>?',
			img : 'http://media.techtarget.com/WhatIs/images/spacer.gif',
			responses : [
				'They\'ve been verified as meeting certain standards.',
				'There is less of a tool debate when dealing with international partners.',
				'Both a and b.'
			],
			answer : 2,
			score : 1,
			expandedAnswer : 'Having a list of ITSM products that have already been checked and re-checked as following ITIL best practices makes choosing the proper solution that much easier. The tools have met quality requirements and adhere to a homogeneous IT language and criteria understood by partners around the globe. ',
			moreInfo : ''
		}
	]
};